Customer Service Software

Improve service delivery and customer support

Benefits of customer service software

Benefits of customer service software

Customer service software provides a central ticketing system that acts as the interface for end-users to log tickets and IT technicians to receive and manage tickets. With built-in process automation to cut down repetitive tasks associated with incident management, IT asset management, change management, etc., customer support software delivers the following benefits to IT teams:

  • Increased operational efficiency
  • Cut down costs of having more resources and expensive solutions
  • Manual effort savings with the help of automation
  • Lowered time-to-resolution of support tickets
  • Easier task and process management
  • Improved customer satisfaction

How Customer Service Software Will Help

How Customer Service Software Will Help

Customer service software is an end-user- and IT technician-friendly help desk system that allows logging, assigning, tracking, and alerting and reporting on tickets to be done with simplicity and efficiency. By ensuring the complexity of managing service requests is eliminated, IT teams can be faster and operationally more effective in providing customer support.

SolarWinds® Web Help Desk® is an extremely affordable customer support software that delivers:

  • Simplified and streamlined ticketing management—from ticket creation to resolution
  • Automated IT asset discovery, tracking and reporting
  • Flexible and extensible knowledge base for providing customer self-help options
  • Customizable change approval workflows
  • Intuitive reporting dashboards to monitor technician performance and track ticket status
  • Built-in survey engine to invite customer feedback and evaluate customer satisfaction

Looking for more? Upgrade to an ITIL-ready, service experience.

Try SolarWinds Service Desk for more functionality in asset and service management.

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation

  • Automated asset discovery with integrated CMDB for real-time impact on technology and services

  • Powerful service catalog workflow engine and a user-friendly service portal

Let’s talk it over.
Contact our team. Anytime.
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