SolarWinds IT Service Management software options
From on-premises IT ticketing support to SaaS-based ITIL-ready service management, SolarWinds has an ITSM product to meet almost anyone's needs. Compare SolarWinds Web Help Desk and Service Desk to find the right fit for you.
Web Help Desk | Service Desk | |
|---|---|---|
Deployment Model | On-premises | SaaS |
Integration with SolarWinds Dameware Remote Support | ||
Integration with SolarWinds Dameware Remote Everywhere | ||
3rd party integrations | ||
IT Ticketing | ||
IT Asset Inventory | ||
Vendor management | ||
Contract management | ||
PO Management | ||
Knowledge Base | ||
Change Management | ||
Service Portals | ||
AD & LDAP Integration | ||
FIPS 140-2 Compatible | ||
Time & Billings Management | Partial | |
Task Based Workflow Manager | ||
Custom Reporting | ||
Service Catalog | ||
CMDB | ||
Release Management | ||
Smarts Suggestions based on Machine Learning | ||
ITIL Pink Verify Certified | ||
Localization into multiple languages | ||
Download Free TrialEmail Link To TrialFully functional for 14 days | Start Free TrialStart Free TrialFully functional for 30 days |